Does everyone have access to the right information for every situation, or is this a weakness in your chain?
Access to the right information at the right time, and in relationship to your role improves the chances of delivering a consistent customer experience across the network.
We think knowledge, best practice and operational support are at least as valuable, as keeping the shelves stocked. Your co-worker’s ability to turn concept into reality must never be the weak link. A common goal and consensus as to what leads to the desired result, is the very fundament for financial success of your chain. What are acceptable methods and what ways of working are outside your conceptual boundaries? Your brand is an asset deserving the most dedicated care. This is important regardless of branch or the size of your franchise.
Access to correct, updated and relevant information is key for any business today. For a franchise with independently operated branches – it’s downright vital. Get it right and you’ll be able to manage changes and naviagte your competitors. Ignore internal communications, and you’ll suffer the consequences, and they can be fatal.