The compliance work within a franchise is dependent on having the so called ‘Franchise quartet’™ in order.
Namely, the contract, manual, education program of the chain and the quality assurance program.
If these are handled properly, the franchisor can govern the chain even when it runs into difficulties. If handled poorly, the controling function of the contract can count for nothing.
Our speciality is to develop and write handbook, education and quality assurance programs for franchise system so we ensure the franchisor’s ability to keep control of the chain.